View Our Website View All Jobs

DASH Product Adoption Coordinator (Remote Option)

Singularity University (SU) provides transformational learning experiences for entrepreneurs and executives and helps them to see the opportunities in exponential technologies like artificial intelligence, digital biology, and quantum computing. SU also connects them to a global ecosystem that is shaping the future and solving the world’s most urgent problems.

As a member of the Digital Businesses team, you will help grow SU’s digital business into a global ecosystem of resources, ideas, and expertise that enables deep connection within the change maker community to drive positive sustainable global impact.

As the DASH Product Adoption Coordinator, you will be a key contributor in launching new digital products and growing a thriving online community that empowers organizations and individuals to build a better tomorrow.


Ensure successful product adoption:

  • Own and lead the end-to-end process and workflow of client onboarding across multiple cross-functional teams to include the coordination of workshop services, digital licensing, and initial client UI set up.
  • Project a high-level client-facing professional approach toward new clients and shared interest in their company success.
  • Coordinate with DASH Product Management to define and track the success of new-client product adoption.
  • Manage media content databases (videos and articles): upload and push content out to clients based initial customer profile and ongoing in coordination with Community Management.

Provide Top-level User Experience Support:

  • In coordination with DASH Community Management and SU Engineering, provide tiered ZenDesk product support according to service level targeted response times.
  • In coordination with SU Engineering lead proactive support services for new and ongoing client UI data import and export success via a ZenDesk workflow.
  • Escalate technical issues to the Engineering team and assist with maintenance.
  • Lead ownership of the ZenDesk DASH FAQ and align FAQ development with product development.
  • Lead ownership of the DASH Online Product Adoption Course: maintenance, product updates, and coordination with SU Online Courses development teams.

Support feedback loops for product development and market fit:

  • During product adoption, identify opportunities to increase platform engagement frequency and enhance user-experience; gather customer insights to inform product development.
  • Leverage qualitative and quantitative metrics and resources to measure product adoption success.
  • Conceive, Define, Plan, and Maintain key performance indicators of successful product adoption.
  • Provide feedback and support to cross-collaborative teams.

Minimum Requirements (you must have):

  • A bachelor's degree from an accredited institution or equivalent years of work experience.
  • At least 3 years of experience in a customer-facing role.
  • The ability to travel up to 10% of the time to headquarters.

About You (we’d like it if you have):

  • Experience managing communities, campaigns, and/or events.
  • Strong communication skills with high emotional intelligence.
  • Ability to establish and foster strong relationships, while collaborating across multiple functions and levels of authority.
  • Knowledge of design thinking (to help inform improvements to SU offerings) and lean startup methodologies.
  • Familiarity with Scrum and Agile project management.
  • A strong spirit of collaboration, working across large organizations to reach a common goal, while actively promoting authenticity, transparency, and thought leadership.
  • A data-driven mindset with the ability to identify key insights.
  • Success thriving in an ambiguous and evolving work environment.
  • An interest in working for a mission-driven organization.

The primary work location can be at headquarters in Mountain View, CA, or remote within the following states: AZ, CA, CO, FL, GA, IL, IN, MA, MD, ME, MT, NC, NH, NJ, NM, NV, NY, OH, OR, TX, UT, or WA.

Why Work at Singularity University?

Singularity University is a B Corp blending for-profit structure with mission-based vision and values. We impact billions of lives globally using exponential technologies, and we see these technologies as massive opportunities for growth, innovation, and value creation.

Here are some of the benefits we offer:

  • Health coverage with generous employer contributions
  • A full suite of additional benefits (disability, life insurance, FSA/HSA, Employee Assistance Program, etc.)
  • Equity in Singularity University for all employees
  • 401(k) plan
  • Employees have access to most Singularity on-campus workshops and learning events. We connect you (and our clients) with the greatest minds in Silicon Valley and beyond.

At Singularity University, we are united in our common purpose to empower a diverse global community of 200,000 leaders, entrepreneurs, and inspired solvers working to tackle humanity’s most urgent challenges and achieve success in an era of unprecedented disruption. We support our community and clients through empathy and acceptance, and we are cultivating a new kind of customer hero through our innovative and transformative programs. Fulfilling our mission entails a commitment to inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work alongside, cheer for, bond with, and warmly welcome into the SU family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Human Check*