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Digital Course Operations Manager (Remote work option)

Are you passionate about the power of online learning to create opportunity for people around the world?

Do you want to collaborate with experts in learning design and exponential technologies to deliver market-leading learning experiences? If so, we want to learn more about you!

For 10 years, Singularity University has been a leader in creating transformational learning experiences for classroom participants in its in-person programs, conferences, incubators, and events. We are now integrating online learning, micro-learning, virtual communities, and other digital tools into everything we do, so that we can positively affect the lives of millions more people.

As Digital Course Operations Manager, you will work with faculty and staff to deliver compelling learning experiences to our digital course participants around the world. You will also be responsible for scheduling, admissions, enrollment, and troubleshooting for participants.

Your role will grow and evolve as our digital learning scales up over the next two years, from hundreds of learners - to hundreds of thousands. You will help to develop new processes and systems to help SU’s online course delivery to scale. You'll get to wear many hats in this role as the business grows, while also being a part of a mission-driven business that measures its social impact on a global scale.

What you will be doing:

  • Manage the day-to-day operation of SU’s asynchronous online courses, including admissions and enrollment, setting up access to courses, sending reminders and other communications.  
  • Partner with faculty to schedule course events and resolve issues. Stand in for faculty where appropriate to answer questions.
  • Troubleshoot and resolve learner issues as they arise, such as fixing broken links, correcting typos, and addressing browser compatibility issues.
  • Test course assets, and provide feedback to course design and development teams prior to release to ensure quality.
  • Based on course delivery experience, provide recommendations to course design and development teams for improvements.
  • Monitor and report to stakeholders on course operations metrics and outcomes.
  • Continuously seek to deliver exceptional customer experiences, while focusing on scalability and operational efficiency.

Our Requirements (we want you to have):

  • A bachelor's degree from an accredited institution, or equivalent work experience.
  • At least one year of direct experience in running online course delivery, or a similar digital service.

About You (we’d like it if you have):

  • A master’s degree in teaching, technology, business or related field.
  • Experience with one or more Learning Management Systems (LMSs) such as (but not limited to) Canvas, Blackboard, or EdX.
  • A proven history of success in facilitation and customer service roles.
  • Success working as a member of a team and contributing individually.
  • Passion for Singularity University’s mission.

Your primary work location can be at our headquarters at the NASA Research Park in Mountain View, CA, or remote within the United States.

Why Work at Singularity University?

Singularity University’s mission is to educate, inspire, and empower leaders to apply emerging technologies (artificial intelligence, robotics, digital biology, and more) to address humanity's grand challenges. We empower individuals and organizations to build breakthrough solutions that have the potential to affect the lives of billions of people. With our global community of entrepreneurs, corporations, NGOs, governments, investors, and academic institutions, we have the necessary ingredients to help bring about a more abundant future for hundreds of millions of people around the world.  We are a B Corp, blending for-profit structure with mission-based vision and values.  For more information, visit us at su.org.

Here are some of the benefits we offer:

  • Health coverage with generous employer contributions
  • A full suite of additional benefits (disability, life insurance, FSA/HSA, Employee Assistance Program, etc.).
  • Equity in Singularity University for all employees.
  • 401(k) plan.
  • Employees have access to most Singularity on-campus workshops and learning events. We connect you (and our clients) with the greatest minds in Silicon Valley and beyond.

The following statements define who we are and what we stand for, both within our community and with our employees:

  • We are creating a future of abundance that is bright, equitable and leaves no one behind.
  • We are not bystanders. We act with purpose, leveraging exponential technologies to definitively solve humanity’s greatest challenges.
  • We lead courageously and set an example for changing the world. We do no harm and refuse to compromise others for our own benefit.  Our passion for the well-being of humanity drives our action.
  • We are a community of inclusion, collaboration, and deep connection in which every individual is integral to success and the greatest ideas are often those never heard before.
  • We cultivate a critical mindset that is empathetic, understanding, and respectful of all points of view. We make decisions based on evidence and logic which push boundaries and redefine possibility.
  • We take Moonshots, thinking big and taking risks to solve problems and impact billions of lives. We believe that big dreams, strong collaboration, and powerful tools create an unstoppable force for good.
  • Together, we can solve any challenge we encounter.
  • We are exponential.

Singularity University is committed to fostering a diverse and inclusive work environment. SU is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

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