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Senior Community Program Manager

Are you interested in connecting with inspiring, action-oriented people from all around the world? Would you enjoy growing a global network of teams to advance Singularity University’s goals of addressing large problems in the world through exponential technologies?

Singularity University (SU) is building a community of local leaders—currently in 73 cities and 45 countries—around the world. In this role, you will connect with and empower this global network of teams to build local connections and host events. You will interact with the community of local leaders on a daily basis, respond to needs of the community, and develop strategies to activate them further.

You’ll engage with each of the local Chapter leadership teams to collect, manage and showcase information, manage a pipeline of prospective leadership teams, and promote efficiency in operations as SU’s work continues to scale. You will interface with the Marketing, Business Analytics, Thought Leadership, Impact, and Academics teams. You will be responsible for creating new tools and resources for these teams, and collect stories and data from the community that will be models for success when shared.

What You Will Be Doing:

  • Gather stories and digital content (such as social media posts and blogs) from Chapter leadership teams, and produce content for SU social media and web platforms as appropriate.
  • Respond to all inbound questions and support requests from Chapter leadership teams.
  • Develop strategies for activating Chapter leadership teams.
  • Develop and manage metrics of community health, such as communication activity volume and response time.
  • Manage inbound inquiries related to applying for, connecting with or learning about SU community leadership.
  • Seed the community with ideas and recommendations, and follow up with encouragement and recognition.
  • Collect data and information from the community, using qualitative and quantitative techniques.
  • Synthesize, summarize and share these data and outcomes to internal and external stakeholders to highlight achievements/milestones and serve as guidelines for planning.

Position Requirements:

  • At least three years of professional experience.
  • At least one previous role in which the principal responsibility was facilitating communication and idea-sharing within a community or group.

About You (we’d like it if you have):

  • Track record of successful project execution, including managing project timelines and tracking details.
  • Experience managing volunteers or communities in an international context.
  • Experience with digital content strategy and marketing, including iterative testing.
  • Epic super powers at email: able to manage large volumes of email.
  • Openness to feedback. You value an honest and thoughtful critique.
  • Data gathering and analytics skills.
  • Past experience managing an application and selection flow.
  • Experience working and communicating with senior management and executive leaders.
  • Experience putting in place efficient and scalable systems.
  • A bachelor's degree from an accredited university.

Are You a Fit at Singularity?

We are looking for bright individuals who believe the world needs an organization dedicated to addressing serious global issues by fully embracing the power of disruptive and exponentially growing technologies. We are looking for individuals who want to contribute directly to the growth and success of our programs. Our fast-paced environment requires coordination and constant interaction with bright minds and the newest technologies from a variety of disciplines. We have ambitious ideas and plans and need the right people to help develop and execute them.

The following statements define who we are and what we stand for both within our community and with our employees:

We are creating a future of abundance that is bright, equitable, and leaves no one behind.

We are not bystanders. We act with purpose, using exponential technologies to definitively solve humanity’s greatest challenges.

We lead courageously and set an example for changing the world. We do no harm and refuse to compromise others for our own benefit. Our passion for the well-being of humanity drives our action.

We are a community of inclusion, collaboration, and deep connection in which every individual is integral to success and the greatest ideas are often those never heard before.

We cultivate a critical mindset that is empathetic, understanding, and respectful of all points of view. We make decisions based on evidence and logic which push boundaries and redefine possibility.

We take moonshots, thinking big and taking risks to solve problems and impact billions of lives. We believe that big dreams, strong collaboration, and powerful tools create an unstoppable force for good.

Together, we can solve any challenge we encounter.

We are exponential.

Singularity University is committed to creating a diverse and inclusive work environment. SU is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.


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